Privacy Policy

Last updated: 30 October 2026

CrownCo Apparel (operated by 2213413 ALBERTA LTD.) respects your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, crowncoapparel.com, or make a purchase from us.

1. Information We Collect

We may collect the following personal information:

  • Contact details: your name, email address, phone number, billing and shipping address.
  • Order information: the products you buy, return or cancel, and your order history.
  • Payment information: processed securely by our payment providers. We do not store your full card details.
  • Communications: messages you send us by email or through our contact form.
  • Device and usage information: your IP address, browser type, device information and how you use our website, collected through cookies and similar technologies.

2. How We Use Your Information

  • To process and deliver your orders, returns and refunds
  • To provide customer support and answer your questions
  • To send order updates and, if you have agreed, marketing emails
  • To improve our website and shopping experience
  • To show relevant advertising on other websites and platforms
  • To prevent fraud and keep our website secure
  • To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work, remember your preferences, understand how visitors use our website and show relevant ads. These include:

  • Essential cookies: needed for the website, cart and checkout to work (Shopify).
  • Analytics cookies: help us understand how visitors use our website (Shopify Analytics, Google Analytics).
  • Advertising cookies: help us measure and show relevant ads (Google Ads, Meta Pixel for Facebook and Instagram, Pinterest Tag).

Where required by law, we ask for your consent before using non-essential cookies. You can change your choice at any time through our cookie banner or your browser settings. To learn more, see how Google uses information and Meta's Cookie Policy.

4. Sharing Your Information

We only share your information with trusted partners who help us run our business, such as:

  • Shopify (our e-commerce platform)
  • Payment providers (Shopify Payments, PayPal)
  • Delivery and fulfilment partners
  • Order tracking (Parcel Panel)
  • Analytics and advertising partners (Google, Meta, Pinterest)

We do not sell your personal information. We may also share information where required by law.

5. Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve its services. You can read more in the Shopify Consumer Privacy Policy and exercise certain rights through the Shopify Privacy Portal.

6. International Transfers

Our company is registered in Canada and some of our service providers are located outside the United Kingdom. When your information is transferred outside the UK, we rely on appropriate safeguards, such as adequacy decisions or standard contractual clauses.

7. Data Retention

We keep your personal information only for as long as needed to fulfil your orders, provide our services and meet our legal, tax and accounting obligations.

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict how we use your information
  • Receive a copy of your information (data portability)
  • Withdraw your consent at any time, including unsubscribing from marketing emails

To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

10. Security

We use secure, encrypted technology to protect your information. However, no method of transmission over the internet is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact Information

Email: support@crowncoapparel.com
Phone: +447886080396
Contact form: Visit our Contact Us page
Store name: CrownCo Apparel
Company name: 2213413 ALBERTA LTD.
Business number: 754818474
Company address: 126 Bridlewood Lane SW, Calgary, Alberta, T2Y 3X8, Canada
Warehouse address: 84 Cheapside, Waltham, Grimsby, North East Lincolnshire, DN37 0HW, United Kingdom

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (UK time)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.